Complaints Against Estate Agents

Complaints to the ombudsman about estate agents rose 25% in 2014 – come on, guys, you can do better than this. Complaints against estate agents should be reduced. The article suggests two areas of complaint that can be easily rectified. These are for the good of customers, individual agents and the industry as a whole.… Continue reading Complaints Against Estate Agents

An Appraisal Is More Than The Asking Price

I have worked with a lot of Estate Agents – particularly valuers – who think that being able to get the asking price correct at the appraisal appointment is the be-all-and-end-all of their role in estate agency. It’s not. Personally, I would rather not even talk about the asking price – it’s largely irrelevant in… Continue reading An Appraisal Is More Than The Asking Price

Home Surveys Hold The Key To Happy Buyers

An old article from 2014, but one that is still hugely relevant today. Home surveys are far too often overlooked. Almost half of buyers in 2014 have discovered unexpected damage in their new home after moving in. An LV= home insurance survey found that a third of people who have bought this year thought the… Continue reading Home Surveys Hold The Key To Happy Buyers

Estate Agents: What Is The Best Part Of Your Job?

Do you really love your job?  If so, what part or parts do you wish you could just repeat all day long?  What parts do you dislike and wish that you could give over to others? I would guess that a large number of estate agents that love their job will just love the interaction… Continue reading Estate Agents: What Is The Best Part Of Your Job?

Estate Agents: Now Is The Time To Build Stock

After the usual pre-Christmas lull (although some historical figures show the market can have a good December) it is time to get back to business again. This is a critical time of the year for all estate agents to start building their stock levels again. With the first hot buying season of the year in… Continue reading Estate Agents: Now Is The Time To Build Stock

Your Estate Agency Office: Are You A Salesman, Marketer Or Retailer?

As an estate agent, how much of your operation do you borrow from retail and retailers. The reason I ask this question is that I speak to many different estate agents in different parts of the country and they have differing views of their company’s role. By this I mean the function that they fulfil… Continue reading Your Estate Agency Office: Are You A Salesman, Marketer Or Retailer?